fitness center management

Improves employee morale: employees who feel like their employer cares about them are more likely to be a good mood and happier overall.

Reduce absenteeism: encouraging employees to exercise regularly at the workplace, and adapt healthy habits, are more likely to be present.

Employee retention and recruitment: a company that values wellness may be more appealing to candidates, and it encourages current employees to stay with the company

Increases employee productivity: evidence suggests that a regular exercise is linked to memory, concentration, and creativity.

If you choose to not staff your center, chances are you will see less engagement and utilization. The employees will need to determine what to do with the equipment. Although some of the employees will figure it out, many will need assistance. By staffing the center, you can ensure a trained professional is available for guidance.  Such guidance includes proper use of equipment, frequency and intensity of exercise, choosing the right exercises, and assist in progression. Trained staff provide a level of accountability and motivation plus encouragement that is based on trust and rapport.

Quality staff and instructors: We have built a strong internal network to keep staff connected and engaged when working remotely. A core value of HealthSource Solutions is team cohesiveness. Employees who are connected, appreciated and contribute to organizational growth, are engage staff and feel valued. Thus, our staff retention is longer than industry average—this is what contributes to our 98% client satisfaction rating.

All-inclusive with no hidden fees: All fitness classes, except specialty, are taught by HealthSource Solutions staff so there are no added fees for outside instructors. Fitness testing, personal exercise profiles and equipment orientations are all part of our service.

Access to programs and educational materials: We write and publish our own educational materials and behavior change campaigns. Our fitness center staff have access to our high-quality programs and wellness information to utilize at no additional charge.

Data collection and reporting: Comprehensive fitness center operations and program reports, including quantitative and qualitative data.

Ability to meet client needs: We listen, we ask questions, we clarify, we offer ideas, and we listen more. We start with planning meetings to gain an understanding of your culture, unique population and overall goals. If you need assistance in identifying or enriching your goals, we will work with you to facilitate that process. We conduct employee surveys, needs assessment, and even focus groups if needed. Once we gather the information, we will put it into a plan and timeline for your review. From there, we drive the implementation plan.

Synergy with company wellness programming: Fitness center staff integrate with company wellness initiatives and can play a leadership role or a support role.

Customer Satisfaction Surveys
Typically administered annually, use surveys to get the pulse of the members (site changes, staff reorganization, equipment needs, changes in hours, low engagement, etc.). Use this information in a variety of ways, from staff performance reviews to strategic planning, class offerings and annual performance standards.

Utilization Reports
Provide utilization reports monthly, quarterly roll up reports and annual summary reports that align with the performance guarantees. Provide custom reports as requested.
Standard reports include:

• Total attendance each monthly
• Attendance by group or individuals for fitness reimbursements
• New users vs. established members
• Equipment and group fitness utilization
• Usage patterns per hour and date
• Year over year trend data

Other Reports

• Member testimonials and success stories
• Pre & Post campaign/challenge evaluations